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> July - December 2008 Training Calendar
TCCI delivers over 20 dynamic workshops focussed on essential core business skills :
>People and performance
>Sales and service strategies
>Working well with others
>Corporate perfomance
Click here for the full calendar of programs.
Click on the course below to get the course outline.
Business Planning
Change Management
Dealing with Difficult People & Customer Complaints
Develop & Deliver Appraisals
Effective Communication Skills
Effectiveness through Assertiveness
Exceptional Customer Service
Fraud Seminar
Frontline Reception
Industrial Relations Basics
Introduction to Agreement Making
Introduction to Anti-Discrimination Legislation
Manage, Lead & Develop People
Manage Workplace Conflict
Manage Conflict & Resistance with DiSC
Manage Different Generations & Personalities
Manage Drugs & Alcohol in the Workplace
Maximising Team Performance
Minute Taking & Office Protocol
Motivating your Staff
Negotiate with Confidence
Personal Effectiveness
Privacy Seminar
Recruiting & Retaining Sensational Staff
Running Effective Meetings & Minute Taking
Speaking with Confidence
Succession & Exit Planning
Time Management
Sales Team Management
Selling for Results
>TCCI Customised Training
The TCCI offers a range of professional
development alternatives that can be tailored
to suit individuals or businesses. The accent is
on flexibility. Course offerings can be extensive
corporate programs or one day short courses
that address the most common professional
development challenges for new and emerging
managers and leaders.
Our facilitators are qualified workplace trainers
and assessors. They have been chosen to
work as part of the TCCI team on the basis of
their expertise and direct experience. The
theory they deliver has been tested in real workplace
situations. Delivered at your place or ours!
Call Judy on (03) 6236 3666 for further information.
> Selling for Results
Invigorate your sales team in just one day!
Achieving a sales result is not just about "asking for the sale" and getting a yes. The sales result is planning and preparation. This program will assist all sales people in ensuring that their planning and preparation is in place to enable the very best sales opportunities to be presented.
Your team will gain powerful and practical tools to take back to your work place. Suitable for any sales person with the responsibility of achieving sales in a face to face customer relationship.
> Sales Team Management
> Would you or your Sales Managers like to generate more profitable income from your team?
> Would you like to have a self-motivating, profit-generating group?
Continual success of sales teams can often by sourced back to the skills of the Sales Manager. This powerful 1/2 day workshop leads the sales manager through the process of gaining group acceptance and implementation of sales goals. It will also show how to conduct a successful sales meeting. With the primary focus on team performance, this workshop will identify, step-by-step, how to enhance the sales effort. It is aimed at all Sales Managers and Team Leaders regardless of experience.
Call Judy on (03) 6236 3600 for further information.
> Master Class for Executive Assistants
An interactive one day workshop for Executive Assistants with
special guest speakers including leading Tasmanian Personal
Assistants and your own personal pilates demonstration. Click here to read more about the workshop.
>2008 Tasmanian Enterprise Workshop
Attention Entrepreneurs and young managers working in finance, marketing, human resources, operations, engineering, I.T. and strategic management are invited participate in the 2008 Tasmanian Enterprise Workshop
Both corporate teams and individuals can register for the program. The program will be delivered in Launceston and Hobart.
TEW Objectives:
>To test the feasibility of an idea for a new product, service or process.
>To develop invaluable strategic business skills
>To understand marketing and identify customer needs
>To develop project management and team building skills
>To develop skills in presenting and negotiating a business case
>To access an extensive network of business and government contacts
Click here to find out more about the 2008 Tasmanian Enterprise Workshop.
> Graduate Certificate in Commercialisation
UTAS and the TCCI are delivering this postgraduate coursework
program for the 2nd time in 2008. The program provides high-quality
commercialisation training for managers to develop the skills, knowledge
and experience necessary to bring ideas, inventions and innovations to
market.
Contact the TCCI for information on the 2009 program.
Click here to find out more about the Graduate Certificate in Commercialisation.
>The New Manager
In 2008 the TCCI College of Management will deliver a full day leadership personal development course for emerging managers in Tasmania.
The course will be running in Launceston and Hobart. Spaces fill quickly so make sure you book soon!
Click here for details on the Launceston New Manager course.
Click here for details on the Hobart New Manager course.
>The New Supervisor
In 2008 the TCCI College of Management will deliver a half day Supervisors course for newly appointed supervisors or soon to be appointed supervisors.
Click here for details on the Hobart New Supervisor course.
Click here for details on the Launceston New Supervisor course.
Click here for details on the Burnie New Supervisor course.
>2008 Future Leaders Program
> Gain a Diploma of Business (Front Line Management)
> Develop practical applications to improve personal and business performance
> Set an enhanced career path in management and business
Take the challenge of being a better manager and
leader by better preparing yourself (or those of your team) now.
The Future Leaders Program has commenced in Hobart.
Click here to find out more about the 2008 Future Leader’s program in Launceston.
>Fraud Detection & Prevention Seminar
Ross Byrne, a director of BDO Kendalls will be presenting our Fraud Detection & Prevention Seminars in both Launceston and Hobart. This seminar will be presented in November 2008. Click here for further information
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